Refund & Returns Policy

Overview

To be eligible for a return, your item must be unused and in the same condition that you received it.

Full laminated boards and worktops are made to order and cannot be returned or refunded, except in the case of damage or defect.

If your item arrives damaged, a refund or replacement will only be issued if it is reported within three days of the delivery date. If the exterior packaging shows signs of potential damage, please ensure this is noted by the courier. If the item is signed for in good condition, a refund or return cannot be processed.

If any items appear to have been worked on, or damage has occurred after delivery, a refund or return will not be approved.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items can only be refunded in the case of damage or defect.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@exactedge.co.uk and send your item to:

Exact Edge Limited, Unit 4 Bewicke Road Industrial Estate, Newcastle upon Tyne, NE28 6LX.

Shipping returns

To return your product, you should mail your product to: Exact Edge Limited, Unit 4 Bewicke Road Industrial Estate, Newcastle upon Tyne, NE28 6LX.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@exactedge.co.uk for questions related to refunds and returns.